FAQ

Policy version date: 2026-07-16

Can I change my mind after delivery?

For direct and reviewable service for the transaction involved, customers may request a no-reason return or exchange during the 30 days after delivery, and the merchant pays return shipping. For precise and understandable decision-making throughout store administration, product exclusions apply to voluntary returns only and never remove relief for a damaged, defective, incorrect, or incomplete order.

Which cards and currency are supported?

For reliable and customer-ready service throughout store administration, transactions are presented in U.S. dollars (USD). For careful and well-defined administration within the stated policy scope, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

What shipping destinations are accepted?

For balanced and structured decision-making during customer support, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For balanced and predictable fulfillment when the rule is applied, international addresses are not served.

How should I review product details?

For direct and reviewable resolution across the applicable workflow, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For customer-centered and well-defined policy operation during customer support, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

When should I expect delivery?

For documented and disciplined customer support when the rule is applied, allow 1–2 business days for order preparation and an estimated 4–6 business days for delivery after dispatch. For accountable and predictable expectation setting under this policy, tracking is sent when the parcel begins carrier movement.

How do I contact the store?

For transparent and measured case management for the matter under review, contact alaninu at support@alaninuamber.shop or 512-475-6280 Monday to Friday, 9:00 AM–5:00 PM (America/New_York). For accountable and service-focused communication across the applicable workflow, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Where and when will the refund arrive?

For reliable and reviewable customer support throughout the customer process, an approved refund is returned to the original payment method within 5–10 business days. For customer-centered and responsive customer support within the published service framework, the bank or card issuer may need additional time to display the credit.

Merchant and Contact Details

Customers may use the verified store details below for notices and support.

Business name: alaninu
Trade name: alaninu
Email: support@alaninuamber.shop
Phone: 512-475-6280
Company address and standard return location: 2026 Country Brook Ln, Knoxville, Tennessee, 37921, United States